This policy explains how FitWorksApp LLC ("FitWorks", "we") handles information in the FitWorks software. It covers two groups of people: the gyms and studios that use FitWorks (our customers), and the members of those gyms whose information the gym keeps in FitWorks.
1. Our role
- For gyms: we decide how to use your account and billing information, as described here.
- For members: your gym decides what member information to collect and how to use it. We store and process it on the gym's behalf and follow the gym's instructions. If you are a member, contact your gym first about your information; we will help them respond.
2. What we collect
From gyms (account information)
- Business name, owner and staff names, email addresses, phone numbers and logins.
- Subscription and billing details. Card payments to FitWorks are handled by Stripe; we do not store full card numbers.
- Messages you send our support team.
Member information a gym puts into FitWorks
- Names, email addresses and phone numbers, including lists the gym imports from a file.
- Membership plans, class bookings, attendance and check-ins, invoices and payment records.
- Digitally signed waivers, and any information the gym's waiver asks for.
Member card details are entered into and held by Stripe in the gym's own Stripe account. FitWorks does not store full card numbers.
Collected automatically
- Device and browser type, IP address, pages used, and log data that keep the Service secure and working.
- Essential cookies that keep you signed in. We do not use advertising cookies or sell data to advertisers.
3. How we use information
- To run the Service: bookings, member records, waivers, invoices, payments and email reminders.
- To bill gyms for their subscription.
- To provide support, fix problems and keep accounts secure.
- To send gyms service notices, such as billing, security or policy changes.
- To improve the Service using usage patterns.
- To meet legal obligations and enforce our Terms.
We do not sell personal information, and we do not use member information to market FitWorks to members.
4. Who we share it with
- Service providers that help us run FitWorks, such as cloud hosting, email delivery and support tools. They may use the information only to provide their service to us.
- Stripe, to process payments for gyms and to bill gyms for FitWorks.
- The gym, which can see and manage its own members' information.
- Legal reasons, when the law requires it or to protect the rights and safety of people or FitWorks.
- A business transfer, if FitWorks is merged or sold, in which case this policy continues to apply to the information.
5. How long we keep it
We keep a gym's information while its account is active. After an account closes, the gym can request an export of its member list for 30 days; after that, we delete Customer Data from our active systems, except what the law requires us to keep. Backups are overwritten on their normal schedule.
6. Security
We use reasonable safeguards, including encrypted connections and limited staff access. No system is perfectly secure. If a breach affects personal information, we will notify the affected gyms, and anyone else the law requires, without undue delay.
7. Your choices and rights
- Gyms can view, correct and export their information in FitWorks, or ask us at support@fitworksapp.com.
- Members should ask their gym to see, correct or delete their information.
- Members can unsubscribe from a gym's reminder and follow-up emails using the link in those emails.
- Depending on where you live, you may have more rights under state privacy laws, such as asking what information is held about you or asking for it to be deleted. Email support@fitworksapp.com and we will respond as the law requires.
8. Children
FitWorks is built for businesses and is not directed at children. A gym may enroll members under 18; the gym is responsible for getting a parent or guardian's consent. We do not knowingly collect information directly from children under 13.
9. Where data is stored
FitWorks is operated from the United States, and information is stored in the United States.
10. Changes
We may update this policy. For a material change, we will email gyms before it takes effect and update the date at the top of this page.
11. Contact
FitWorksApp LLC