FitWorks is a monthly subscription you can cancel anytime. We do not give refunds for subscription fees already paid. This policy is part of our Terms & Conditions.
How billing works
- FitWorks is billed monthly, in advance, to the card on file.
- There is no free trial. Your first charge is on the day your subscription starts, and it renews on the same day each month.
Cancelling
- Cancel anytime from your account settings or by emailing support@fitworksapp.com.
- Your cancellation takes effect at the end of your current billing month. You keep full access until then, and you will not be charged again.
No refunds
Subscription fees are non-refundable. We do not give refunds or credits for:
- partial months, or time left in the month when you cancel;
- months you did not use the software;
- moving to a lower-priced plan partway through a month.
When we do refund
- Billing mistakes: if you were charged twice, charged after you cancelled, or charged the wrong amount, email us within 30 days of the charge and we will refund the mistaken amount.
- Where the law requires it: nothing in this policy takes away a refund right the law gives you.
Payments from your members
Your members pay you through your own Stripe account. FitWorks does not hold that money and cannot refund it. Refunds to your members, and disputes with them, are handled by your gym under your own policies.
Disputes and chargebacks
If you think a FitWorks charge is wrong, please email support@fitworksapp.com before disputing it with your bank, so we can fix it quickly. We may suspend an account while a chargeback on a FitWorks fee is open.